Frequently Asked Questions

What is Toyland?

Toyland is a Saudi Arabian, family-owned company established in 1985. We aim to be the leading toy shop, offering a wide selection of quality toys and educational products to inspire growth, imagination, and creativity in children.

Why Buy from Toyland?

We strive to provide the best possible value for our customers, offering an extensive selection of top-quality toys at competitive prices. Our commitment is to make shopping fun and easy, with excellent customer service and prompt delivery across KSA.

What Products Does Toyland Sell?

We carry a large range of toys, including popular brands and educational toys. Our collection spans all ages, from infant toys and soft plush toys to puzzles, educational games, action figures, and school supplies. Each product undergoes quality checks to ensure it meets our standards.

What is the Minimum Order Value?

To place an order, a minimum value of SAR 5 is required (excluding taxes and after any applicable discounts).

How Will I Know My Order Has Been Confirmed?

After checkout, you will receive a confirmation email and SMS once your payment is processed. These notifications will confirm that your order has been successfully placed.

How Can I Track My Order?

Once your order is shipped, we’ll send you an email and SMS with tracking details. Additionally, you can view order status in your Toyland account by selecting “Track Shipment.”

Is it Safe to Use My Credit Card at Toyland?

Absolutely. We accept VISA, MASTER, and AMERICAN EXPRESS, as well as international cards. All transactions are secured by SSL technology, ensuring your data remains private and protected.

What Happens if an Item is Out of Stock?

If a product is out of stock, we’ll notify you at checkout. For regularly restocked items, use the “Notify Me” feature, and we’ll let you know as soon as it’s available.

Do You Ship Outside KSA?

Currently, we only deliver within KSA

Is Registration Required to Place an Order?

Yes, registering with Toyland is required. Registration allows you to manage your account, view order history, and access special offers.

Do You Ship Outside KSA?

Currently, we only deliver within KSA

Can I Ship Items to Multiple Addresses?

Each order can only be shipped to one address. For multiple recipients, please place separate orders.

What is Toyland’s Return Policy?

We offer a 7-day return window from the delivery date. Items must be unused, in original packaging, and accompanied by proof of purchase. Some items, like costumes, are non-returnable for hygiene reasons.

How Can I Initiate a Return or Exchange?

Use the “Return” feature in your Toyland account, or contact our customer service team at marketing@toyland.com.sa. We’ll guide you through the process.

Are There Return Shipping Fees?

Customers are responsible for return shipping fees unless the return is due to a defect or incorrect item, in which case Toyland will cover the shipping cost.