Return and refund Policy

At Toyland Co. we strive to provide the best shopping experience for our customers.

If you are not entirely satisfied with your purchase, we’re here to help

2. Returns

2.1 Eligibility for Returns

Return Periods:

• Items are only eligible for return within 3 days from the date of delivery

Return Conditions:

• Items must be unused, in the same condition as received, and in the original packaging.
• Proof of purchase is required for all returns. Acceptable forms include proof of payment, order confirmation number, invoice number, or proof of receipt (in
• cases of gift receipts) is required.

Non-Returnable Items:

• Certain items, such as costume products, are non-returnable due to hygiene reasons.

Please note, items not meeting the above eligibility requirements will not be accepted for return.

2.2 Process for Online Returns

Returns and exchanges can only be processed through our online platform. To initiate a return or exchange, please use the "Return" feature on our e-commerce platform or contact our customer service team at marketing@toyland.com.sa.

Initiate Return:

• Online Account: To initiate a return, you can access your account and use the “Return” feature to request a return.
• Contact Customer Service:, Alternatively, you can contact our customer service team at marketing@toyland.com.sa with your order number and reason for return.

In many cases, a photo of the item and the reason for return may be required.

Return Validation:

• Once your return is validated, you will receive a email or an SMS

Packaging:

• Pack the item securely in its original packaging, including all accessories and documentation.
• All items are reviewed by Toyland’s team upon receipt and thoroughly checked to ensure they meet the required eligibility.

Shipping:

• After your return has been validated, ensure items are packed and ready for shipment. The shipping company will contact you to arrange pickup of the items for return.

Inspection:

• Upon Toyland’s receipt of the return, the items will be thoroughly inspected to ensure they meet the eligibility requirements. If items do not meet the eligibility requirements, show signs of damage or misuse, or are in a condition different from when they were sold, the return will not be accepted.

Refund Processing:

• If the item is eligible for a refund, the refund will be processed within 3-15 business days.

 

2.3 Return Fees

All deliveries and returns are serviced by third-party providers, who may charge a fee for item collection. Customers will be notified of any applicable fees before the return is validated. All fees are the responsibility of the customer, except in the following cases:

1. A) Manufacturing Defect: If an item is found to have a manufacturing defect, as    determined by Toyland Co. Team upon inspection.
2. B) Incorrect Item: If an item shipped to the customer is different from what was purchased.

In these instances, Toyland Co. will cover the shipping costs and any return fees.

If an item fails to meet the eligibility requirements or shows signs of misuse or damage, and the customer wants the item sent back to their delivery address in its current condition, the customer will be responsible for the additional delivery fees.

• Return Shipping :Customers are responsible for return shipping costs unless the item qualifies under Clause 2.3 A or B.
• Original Shipping: Original shipping costs are non-refundable.
  
  
  

2.4 Refunds

After Toyland Co. has received and inspected your return, your refund will be processed and credited automatically through one of the following methods:

• Toyland Wallet Credit: Customers can choose to receive a credit in their Toyland account, which can be used for future purchases.
• Online Payment Method: Refunds will be issued via the same online payment method used for the original purchase.
• COD Orders: Customers can choose a Toyland wallet credit or a bank transfer refund. (Bank Transfer refunds will be processed within 3-15 business days)
• Delayed Delivery Refund: We will refund all paid amounts if the delivery of goods is delayed for 15 days from the expected delivery date.

3. Exchange Policy

Toyland allows customers to exchange a purchased item for another item available in stock under the following conditions:

Eligibility

Items eligible for exchange must meet the same criteria as those eligible for return (refer to Clause 2.1).

Exchange Period

Customers have 7 days from the delivery date to initiate an exchange.

Exchange Options

Exchanges can only be processed through our online platform. To initiate an exchange, use the "Return" feature on our online platform or contact our customer service team at marketing@toyland.com.sa

Shipping Costs

Customers are responsible for all shipping costs associated with exchanges. This includes shipping the original item to the store or designated address and shipping the exchanged item back to the customer.

3.1 Eligibility for Exchanges

Items must be unused, in the same condition as received, and in their original packaging.

3.2 Process for Online Exchange

Exchanges can only be processed through our online platform. To initiate a exchange or exchange, please use the "Return & Exchange" feature on our e-commerce platform or contact our customer service team at marketing@toyland.com.sa.

 

Initiate Exchange:

• Online Account: To initiate an exchange, you can access your account and use the “Return” feature to request an exchange.
• Contact Customer Service: Alternatively, you can contact our customer service team at marketing@toyland.com.sa with your order number and details of the item you wish to exchange.

In many cases, a photo of the item and the reason for exchange may be required.

Exchange Validation:

• Once your exchange is validated, you will receive an email or an SMS.

Packaging:

• Pack the item securely in its original packaging, including all accessories and documentation.
• All items are reviewed by Toyland’s team upon receipt and thoroughly checked to ensure they meet the required eligibility.

Shipping:

• After your exchange has been validated, ensure items are packed and ready for shipment. The shipping company will contact you to arrange pickup of the items for exchange.

Inspection:

• Upon Toyland’s receipt of the item, it will be thoroughly inspected to ensure it meets the eligibility requirements. If items do not meet the eligibility requirements, show signs of damage or misuse, or are in a condition different from when they were sold, the exchange will not be accepted.

Exchange Processing:

• If the item is eligible for an exchange, the new item will be shipped to you within 3-15 business days.

 

4. Shipping Costs

Toyland will cover return shipping costs if the return is due to our error (e.g., wrong or defective item). For all other returns, customers are responsible for return shipping costs.

5. Defective, Damaged, or Incorrect Items

At Toyland, we strive to provide exceptional service, but mistakes can occasionally happen. Our team is dedicated to making the process as smooth as possible if an error occurs.

If you receive an item that is clearly defective, damaged upon receipt, or different from what you ordered, please contact Toyland Customer Service immediately. Provide a photo of the item along with a description of the issue. We will promptly arrange for a replacement or a refund, as per your request.

Additional Information

• Toyland Co. reserves the right to refuse a return or exchange if the item does not meet the return policy conditions. if the item does not meet the return conditions
• For further information or assistance, please contact Toyland Co. customer service.

By purchasing from Toyland Co., you agree to the terms and conditions outlined in this Return and Exchange Policy.


Contact Us

For any questions about our return and exchange policy, please contact us at:

• Email: +966 55 501 1281

Phone: marketing@toyland.com.sa