Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation Policy:

Customers may cancel their order within [X] hours of placing it by contacting our customer support team at [contact email/phone number]. Orders cannot be canceled once they have been processed and shipped.

Refund Policy:

1: Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X] days of receiving the item. We will replace the product or issue a refund, depending on your preference.

2: Change of Mind: If you change your mind about a purchase and would like to return it, you may do so within [X] days of receiving the item. The product must be unused and in its original packaging. Return shipping costs will be the responsibility of the customer.

3: Digital Products: We do not offer refunds for digital products once the download link has been accessed.

How to Request a Refund:

To request a refund, please contact our customer support team at [contact email/phone number] with your order number and reason for the refund. We will process your request within [X] business days.

Exceptions:

1: Customized or personalized items may not be eligible for returns or refunds unless they are damaged or defective.

2: Final sale items are not eligible for returns or refunds.

Contact Us:

If you have any questions about our cancellation and refund policy, please contact us at [contact email/phone number].